- Who are Centrillion’s clients?
- Who should I contact to discuss my project?
- What is the average turnaround time for a project?
- How much does it cost?
- How does Centrillion ensure quality control?
- What is required for sequencing samples?
- Do you perform nucleic acid extractions?
- What kind of bioinformatics support do you offer?
- Where is the work done?
- How do I send my samples?
- Do you accept projects that only require part of a flow cell?
- How do I get updates on my project?
- How do I receive my data?
- How long does Centrillion store my data in their servers?
- What happens to the remainder of my samples?
A: Principal investigators, biotech researchers, postdocs and grad students; anyone in need of high-throughput genotyping, expression analysis, or sequencing support. Common research areas include: hereditary diseases, agricultural genetics, veterinary genetics, population genetics, and pharmacogenomics.
A: You can send an email to email@example.com and a project manager will contact you to initiate a discussion and help in scoping the project.
A: Turnaround time varies for each project, but we can offer priority scheduling and rapid delivery. Most projects can be completed in 2-4 weeks, depending on sample prep requirements and volume. If your core lab is overwhelmed and causing project delays, CALL US.
A: Prices vary according to the type of service, number of samples, starting material, requested turnaround time, and required bioinformatics support. We provide competitive pricing and volume discounts.
A: Before starting work on your samples, Centrillion Genomic Services performs quality control (QC) to ensure your samples will perform well. You will be notified of sample quality and the expected level of success for your project. Centrillion performs QC at key checkpoints in sample preparation. See workflows on our website for details about QC methods and checkpoints, http://services.centrillionbio.com/ hover over services, choose Sequencing and select the application of interest.
A: We request at least 1μg of high quality DNA in 40μL of a low-salt buffer such as TE or nuclease free water. We accept genomic DNA and RNA. For RNA work, we request 1μg total RNA if possible. Speak with our program manager if you have specific project needs, have input mass less than 1ug or require DNA or RNA isolation services.
A: We do not perform nucleic acid extractions in-house however we can serve a project management role to facilitate getting your biospecimen DNA or RNA isolated or can recommend reputable labs that specialize in DNA and RNA isolation.
A: Centrillion offers a comprehensive suite of Illumina(R) bioinformatics software as well as others. We utilize a Centrillion built pipeline for standard analyses and implement Sentieon(R) software for speed and accuracy where appropriate. Customized bioinformatics support is available.
A: Sample preparation, QC, sequencing and bioinformatics is completed in our laboratories located in Palo Alto, CA.
A: If you are nearby our facility you can schedule a drop-off time with a Centrillion project manager. Alternatively, you can ship via overnight express carrier to Centrillion Genomic Services Lab to
Attn: Services Lab Centrillion Biosciences, Inc. 2500 Faber Place, Palo Alto, CA 94303
Samples must be packaged as per the instructions provided in the shipping/drop off instructions sent to you upon receipt of your purchase order. Do not ship over weekends or holidays.
A: Yes, although we can offer faster turn around times for a full flow cell, 8 lanes, we do accommodate smaller projects. If you choose to submit a smaller project, turnaround time will depend on scheduling other projects to complete the flow cell. Your Centrillion project manager will keep you updated on forecasted sequencing run dates.
A: Your Centrillion project manager notifies you with progress reports and QC information. We maintain an open line of communication with your team throughout the project. We can also provide ongoing support after the data has been delivered if needed. All projects are completed on a highly collaborative basis.
A: Data is provided through secure FTP sites or shipment of a hard drive.
A: Centrillion stores customer data for 90 days after delivery. Data is automatically deleted after 90 days. Therefore, we recommend that customers create appropriate backups for their data as soon as they receive the data either via FTP or external data drive.
A: All remaining samples will be handled according to the customer’s instructions as indicated on the project profile form. Choices include destroying the remaining samples, storage at Centrillion, or return shipment. Storage and return shipment incur additional charges.